Appointments

How To Make An Appointment?

Telephone The Practice For Appointments

When the urgent/book the same day appointments are fully booked for the day, our reception team will signpost you to the following services:

NHS 111 phone service
NHS 111 online
Local walk in centres or local pharmacists (if the problem comes under the pharmacy service)

Routine Appointments

Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.

Blood pressure checks
Blood tests
Cervical smear
Family planning and sexual health advice
and others…

Emergency / On The Day Appointments

Patients with genuine medical emergencies will be contacted by a GP on the telephone. The GP will advise the patient as to what treatment may be required, book the patient an appointment to come into the surgery that day or on another day. The doctor can only deal with a problem requiring immediate attention.

You have the choice of face-to-face appointment without prior telephone triage by a GP or if telephone consultation suits you better this will still be an option.

Telephone Consultations

These will be booked where there is an expectation that the patient’s problem may be resolved without having to attend surgery.

Practice Nurse Appointments

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.

Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 0161 224 1329 before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice; your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP; you should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Evening and Weekend Appointments

The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings.

The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at three practices in the PCN.

West Gorton Medical Centre
West Point Medical Centre
Hawthorn Medical Centre

The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.

Please ask the receptionist if one of these appointments would be convenient for you.

Cancelling An Appointment

If you cannot attend your appointment then please inform us as soon as possible. This allows us to offer the appointment to someone else.

You can cancel an appointment in the following ways.

Telephone us on 0161 224 1329 during our opening times.
Visit the reception desk during our opening times.
Use an online services website or app at any time. We recommend the NHS App. You can also use Patient Access.

Keep it or cancel it but please don’t waste it